SaaS Platform Rollout (300+ Clients)

Led the project management of rolling out the platform to 300+ clients. I led critical pieces including requirements gathering, QA testing, bug verification, UAT coordination, and production rollout support. Became a reliable operator in high-level meetings where rollout expectations and technical realities needed to align, earning trust from both internal stakeholders and external clients.

• 300+ client rollout with phased delivery planning
• Delivery health tracking with KPI dashboards and variance analysis
• Weekly stakeholder reporting with executive dashboards
• Risk register with quantified impact and mitigation tracking
• Cross-team coordination across engineering, support, and sales
• High-level meeting participation aligning expectations with technical reality

A rollout of this scale required structured delivery management. Without clear KPIs and governance, we would have lost visibility into delivery health.

Learned how to track delivery health with structured KPIs in a real-world SaaS context, and how to communicate project status to stakeholders at different levels.

• 300+ clients in rollout pipeline
• Weekly delivery health reporting cadence
• On-time delivery rate maintained above 95%